Returns/Exchanges:

We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, please take a picture of the item(s) along with the original packing slip and email it to info@nysurgerysupplies.com, explaining what is wrong with the item(s) within 48 hours.

 After reviewing the situation, we will contact you with detailed instructions on how to return the item(s) and the process we follow to replace your item(s). To maintain the quality of our products, we do not accept returns for reasons other than damage or defects. We apologize in advance for any inconvenience this may cause.

 

Please Note:
That any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip serves as proof of purchase and must be presented for all discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received and the packing slip, and email those along with the issue you are seeking to get resolved to info@nysurgerysupplies.com. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.

 

Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY!

 

Custom Fees:
These fees are the customer's responsibility. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee.

 

Shipping fees are non-refundable.

 

Disclaimer:
Issues: If there are any issues with your order after receiving it, you will have 48 hrs. to EMAIL US and let us know. No Exceptions. This will help keep shipping costs and losses to a minimum, and those lower costs will benefit you.

Note: Instagram and Facebook are not forms of email.

Email: info@nysurgerysupplies.com